Help
Frequently Asked Questions
Straight answers to the questions people ask us most. Can't find yours? Message us privately on Instagram.
Will anyone know what I ordered?
No. Every order ships in a plain, unmarked box with no brand or product names. The label shows only your name, address and a neutral sender name. See exactly what to expect.
What will show on my card or e-wallet statement?
A neutral merchant name, never the name of a product. If you want to know exactly what you'll see, message us before you pay.
Are your products genuine?
Yes. We sell genuine brands only, including Pjur, Blenva and Lovense. No copies and no grey-market stock.
How much is shipping?
Orders over ₱1,990 ship free. For smaller orders, the shipping fee is shown at checkout before you pay.
How can I pay?
By card, e-wallet or cash on delivery, whichever you're most comfortable with.
Can I return a product?
We offer 14-day returns and a 1-year warranty on devices. Conditions are in our refund policy.
I'm shopping for my partner. What should I get?
Start simple: a quality lubricant or one of our starter sets. Better still, choose together or ask first. If you're not sure, message us and we'll help you pick.
Which lubricant should we choose?
Water-based lubricants work with all toys and condoms and clean up easily. Silicone lubricants last longer but shouldn't be used with silicone toys. Both are generally safe with latex condoms; avoid oil-based lubricants with latex. Read our full guide.